.l10-view{display:grid;gap:16px}.l10-hero{display:flex;align-items:center;justify-content:space-between;gap:24px;border-radius:24px;padding:28px;background:#171a20;color:#fff}.l10-hero h1{font-size:38px;line-height:1.15;margin:4px 0 8px}.l10-hero p{max-width:760px;margin:0;color:#c8ced7;line-height:1.65}.recovery-hero{background:linear-gradient(135deg,#15191f,#8e1117)}.integration-hero{background:linear-gradient(135deg,#111820,#203448)}.recovery-score{width:130px;height:130px;flex:0 0 auto;border:8px solid #ffffff24;border-top-color:#fff;border-radius:50%;display:grid;place-content:center;text-align:center}.recovery-score strong{font-size:38px}.recovery-score span{font-size:11px;color:#ffd8da}.not-built{display:inline-flex;align-items:center;border:1px solid #f2b958;background:#fff5da;color:#7a5310;border-radius:99px;padding:8px 12px;font-size:10px;font-weight:900;letter-spacing:.08em;white-space:nowrap}.not-built.small{font-size:9px;padding:5px 8px}.recovery-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.recovery-kpis article{background:#fff;border:1px solid var(--line);border-radius:17px;padding:17px}.recovery-kpis span{display:block;color:var(--muted);font-size:11px}.recovery-kpis strong{font-size:28px}.recovery-list{background:#fff;border:1px solid var(--line);border-radius:22px;overflow:hidden}.recovery-list>header{padding:20px;border-bottom:1px solid var(--line)}.recovery-list h2,.recovery-list p{margin:0}.recovery-list>header p{color:var(--muted);font-size:12px;margin-top:3px}.recovery-case{display:grid;grid-template-columns:1.25fr 1fr auto;gap:18px;align-items:center;padding:18px 20px;border-bottom:1px solid var(--line)}.recovery-case:last-child{border-bottom:0}.recovery-case.resolved{opacity:.65}.recovery-case h3{margin:5px 0 3px}.recovery-case p{color:var(--muted);font-size:12px}.incident-id{font-size:11px;font-weight:900;color:var(--red)}.severity{margin-left:7px;background:#fff0d5;color:#7a5412;border-radius:99px;padding:4px 7px;font-size:10px;font-weight:800}.case-promise small,.case-promise strong{display:block}.case-promise small{color:var(--muted);font-size:10px;margin-top:5px}.case-promise strong{font-size:12px}.case-status{display:block;margin-bottom:7px;font-size:11px;font-weight:900;color:var(--red)}.leadership-principles{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.leadership-principles article{background:#fff;border:1px solid var(--line);border-radius:17px;padding:18px}.leadership-principles b{color:var(--red)}.leadership-principles h3{font-size:16px;margin:8px 0 5px}.leadership-principles p{margin:0;color:var(--muted);font-size:12px;line-height:1.55}.system-landscape{display:grid;grid-template-columns:1fr .55fr 1fr .55fr 1fr;align-items:stretch;gap:10px}.system-card{border-radius:20px;padding:20px;border:1px solid var(--line);background:#fff}.system-card.current{border:2px solid var(--red);background:#fff7f7}.system-card.future{border-style:dashed;background:#f8fafc}.system-card>span{color:var(--red);font-size:10px;font-weight:900}.system-card.future>span{color:#8a651e}.system-card h2{font-size:20px;margin:7px 0}.system-card p{font-size:12px;color:var(--muted);line-height:1.55}.system-card ul{padding-left:18px;font-size:11px;line-height:1.7}.system-connector{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:7px;color:var(--muted)}.system-connector b{font-size:10px}.system-connector code{font-size:9px;background:#e9edf2;border-radius:6px;padding:4px}.system-connector i{font-size:24px;color:var(--red);font-style:normal}.contract-matrix{background:#fff;border:1px solid var(--line);border-radius:22px;padding:22px}.contract-matrix header h2,.contract-matrix header p{margin:0}.contract-matrix header p{color:var(--muted);font-size:12px}.contract-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:15px}.contract-grid article{background:#f6f8fa;border-radius:15px;padding:16px}.contract-grid span{color:var(--red);font-size:10px;font-weight:900}.contract-grid h3{margin:5px 0 8px;font-size:16px}.contract-grid p{font-size:11px;line-height:1.5;margin:5px 0}.boundary-note{background:#fff8e8;border:1px solid #edd399;border-radius:16px;padding:16px;color:#624b1d}.boundary-note p{margin:4px 0 0;font-size:12px}.promise-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.promise-grid>div{background:#f5f7f8;border-radius:11px;padding:11px}.promise-grid span,.promise-grid strong{display:block}.promise-grid span{font-size:10px;color:var(--muted)}.promise-grid strong{font-size:12px;margin-top:3px}.safe-text{color:var(--green)}.danger-text{color:var(--red)}.section-title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.section-title-row h3{margin:3px 0}.danger-chip,.safe-chip{font-size:9px;font-weight:900;border-radius:99px;padding:6px 8px}.danger-chip{background:#ffe7e8;color:var(--red)}.safe-chip{background:#e6f7ef;color:var(--green)}.active-incident{background:#fff6e8;border:1px solid #edcf94;border-radius:15px;padding:15px;margin:12px 0}.active-incident>span{font-size:10px;font-weight:900;color:#8b5d09}.active-incident h4{font-size:17px;margin:5px 0}.active-incident p{font-size:12px;color:#685c45}.active-incident dl{display:grid;grid-template-columns:1fr 1fr;gap:8px}.active-incident dl div{background:#fff;border-radius:9px;padding:8px}.active-incident dt{font-size:9px;color:var(--muted)}.active-incident dd{font-size:11px;font-weight:800;margin:3px 0 0}.exception-actions{display:grid;grid-template-columns:1fr 1fr;gap:7px}.exception-actions button{border:1px solid #d9dde2;background:#fff;border-radius:10px;padding:10px;text-align:left;font-size:11px;font-weight:800}.exception-actions button:hover{border-color:var(--red);color:var(--red)}.integration-gates>article{display:flex;justify-content:space-between;align-items:center;gap:12px;background:#f7f9fb;border:1px dashed #b9c2cd;border-radius:12px;padding:11px;margin-top:8px}.integration-gates article div>span{color:var(--red);font-size:9px;font-weight:900;margin-right:7px}.integration-gates article strong,.integration-gates article small{display:block}.integration-gates article small{font-size:9px;color:var(--muted);margin-top:3px}.integration-gates>p{font-size:10px;color:var(--muted);line-height:1.5}.integration-state{white-space:nowrap;border-radius:99px;background:#edf0f3;color:#66707b;padding:5px 8px;font-size:9px;font-weight:800}.integration-state.waiting{background:#fff1d7;color:#7d5816}.customer-care-card{display:flex;justify-content:space-between;align-items:center;gap:18px;background:#edf8f3;border:1px solid #b9e0cc;border-radius:18px;padding:18px}.customer-care-card.attention{background:#fff5e7;border-color:#ebca8d}.customer-care-card span{font-size:10px;font-weight:900;color:var(--green)}.customer-care-card.attention span{color:#98650b}.customer-care-card h3{margin:4px 0;font-size:18px}.customer-care-card p{margin:0;color:var(--muted);font-size:12px}.care-promise{text-align:right;min-width:180px}.care-promise small,.care-promise strong{display:block}.care-promise small{font-size:10px;color:var(--muted)}.care-promise strong{font-size:13px;margin-top:4px}
@media(max-width:1100px){.system-landscape{grid-template-columns:1fr}.system-connector{min-height:90px}.system-connector i{transform:rotate(90deg)}.recovery-case{grid-template-columns:1fr 1fr}.recovery-case>div:last-child{grid-column:1/-1;display:flex;align-items:center;justify-content:space-between}.leadership-principles{grid-template-columns:1fr}.contract-grid{grid-template-columns:1fr}}
@media(max-width:700px){.l10-hero{align-items:flex-start;flex-direction:column;padding:21px}.l10-hero h1{font-size:30px}.recovery-score{width:100px;height:100px}.recovery-kpis{grid-template-columns:1fr 1fr}.recovery-case{grid-template-columns:1fr}.recovery-case>div:last-child{grid-column:auto}.promise-grid,.exception-actions,.active-incident dl{grid-template-columns:1fr}.customer-care-card{align-items:flex-start;flex-direction:column}.care-promise{text-align:left;min-width:0}}
.workflow-admin .admin-side{width:275px}.workflow-admin .admin-main{margin-left:275px}.workflow-label{color:#687482;font-size:9px;font-weight:900;letter-spacing:.16em;margin:8px 12px}.workflow-nav{gap:3px}.workflow-nav button{display:flex;align-items:center;justify-content:space-between;min-height:46px;padding:7px 11px}.workflow-nav button>span{display:block;text-align:left}.workflow-nav button em{display:block;color:#7f8995;font-size:9px;font-style:normal;font-weight:600;margin-top:2px}.workflow-nav button.active em{color:#cbd1d8}.workflow-nav button small{min-width:24px;text-align:center}.workspace-title{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;background:#fff;border:1px solid var(--line);border-radius:19px;padding:20px;margin-bottom:12px}.workspace-title h2{font-size:29px;margin:3px 0}.workspace-title p{margin:0;color:var(--muted);font-size:12px}.workspace-title>strong{font-size:24px;color:var(--red)}.workflow-table{background:#fff;border:1px solid var(--line);border-radius:19px;overflow:hidden}.workflow-table-head,.workflow-row{display:grid;grid-template-columns:55px 1.2fr 1fr 1fr .75fr 1fr;align-items:center;gap:12px;padding:13px 16px}.workflow-table-head{background:#f2f4f6;color:#6c7580;font-size:10px;font-weight:900}.workflow-row{width:100%;border:0;border-top:1px solid var(--line);background:#fff;text-align:left;color:var(--ink)}.workflow-row:hover{background:#fff7f7}.workflow-row span{min-width:0}.workflow-row span:first-child{font-weight:900;color:var(--red)}.workflow-row b,.workflow-row small{display:block}.workflow-row small{color:var(--muted);font-size:10px;margin-top:2px}.workflow-row code{display:inline-block;background:#eef1f4;border-radius:7px;padding:5px 7px;font-size:9px}.workflow-tracker{display:grid;grid-template-columns:150px 1fr;gap:22px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:22px;padding:22px;margin-bottom:15px}.step-gauge{position:relative;width:130px;height:130px;display:grid;place-items:center}.step-gauge>div:last-child{width:88px;height:88px;border-radius:50%;background:#fff;box-shadow:0 5px 24px #17202c18;display:flex;align-items:baseline;justify-content:center;align-content:center;flex-wrap:wrap;padding-top:16px;z-index:2}.step-gauge strong{font-size:35px;line-height:1}.step-gauge span{font-size:14px;color:var(--muted)}.step-gauge small{flex-basis:100%;text-align:center;color:var(--red);font-size:10px;font-weight:900;margin-top:2px}.gauge-ticks{position:absolute;inset:0}.gauge-ticks i{position:absolute;left:61px;top:0;width:8px;height:24px;border-radius:99px;background:#e2e5e9;transform-origin:4px 65px;transform:rotate(calc((var(--n) - 1)*36deg))}.gauge-ticks i.done{background:var(--red);box-shadow:0 0 10px #df151c42}.timeline-content{min-width:0}.timeline-content header{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:18px}.timeline-content header span{font-size:10px;color:var(--red);font-weight:900}.timeline-content h3{font-size:22px;margin:3px 0}.timeline-content header b{font-size:11px;color:#58616b}.timeline-rail{display:grid;grid-template-columns:repeat(10,1fr);gap:4px;overflow-x:auto;padding:4px 2px 12px}.timeline-node{position:relative;min-width:70px;text-align:center;color:#8b939c}.timeline-node:before{content:"";position:absolute;height:4px;background:#e0e4e8;left:-50%;right:50%;top:14px}.timeline-node:first-child:before{display:none}.timeline-node i{position:relative;z-index:1;width:31px;height:31px;border-radius:50%;display:grid;place-items:center;margin:0 auto 7px;background:#e4e7eb;color:#77808a;font-style:normal;font-size:10px;font-weight:900;border:4px solid #fff}.timeline-node span,.timeline-node small{display:block}.timeline-node span{font-size:9px;font-weight:800;line-height:1.25}.timeline-node small{font-size:8px;margin-top:3px}.timeline-node.done:before,.timeline-node.current:before{background:var(--red)}.timeline-node.done i{background:var(--red);color:#fff}.timeline-node.current i{background:#fff;color:var(--red);border-color:var(--red);box-shadow:0 0 0 5px #ffe2e3}.timeline-node.current span{color:var(--red)}.job-workspace{display:grid;gap:0}.workspace-back{justify-self:start;border:0;background:transparent;color:var(--red);font-weight:900;margin-bottom:9px}.workspace-grid{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:14px;align-items:start}.workspace-grid>main,.workspace-grid>aside{display:grid;gap:12px}.workspace-card,.workspace-grid .drawer-section{background:#fff;border:1px solid var(--line);border-radius:18px;padding:18px}.job-summary{display:flex;align-items:center;justify-content:space-between}.job-summary h1{font-size:30px;margin:4px 0}.job-summary p{margin:0;color:var(--muted)}.job-summary>div:last-child{text-align:right}.job-summary code{display:block;margin-top:8px;background:#eef1f4;border-radius:8px;padding:6px;font-size:10px}.decision-card{position:sticky;top:15px;border-top:5px solid var(--red)}.decision-card h3{font-size:20px;margin:5px 0}.decision-card p,.decision-card small{display:block;color:var(--muted);font-size:11px}.decision-card button{width:100%;margin:12px 0}.workspace-audit{display:grid;gap:10px}.workspace-audit>div{display:flex;gap:9px}.workspace-audit i{width:10px;height:10px;border-radius:50%;background:var(--red);margin-top:4px}.workspace-audit p,.workspace-audit strong,.workspace-audit span{display:block;margin:0}.workspace-audit strong{font-size:11px}.workspace-audit span{font-size:9px;color:var(--muted);margin-top:2px}.alert-card{background:#fff4df;border-color:#e8ca8e}.alert-card p{font-size:11px;color:#64563d}.core-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.core-grid>article{background:#fff;border:1px solid var(--line);border-radius:19px;padding:17px}.core-grid article>header{display:grid;grid-template-columns:1fr auto;align-items:center}.core-grid article>header span{grid-column:1/-1;color:var(--red);font-size:10px;font-weight:900}.core-grid article>header h3{margin:4px 0}.core-grid article>header b{font-size:12px}.core-job-list{display:grid;gap:7px;margin-top:12px}.core-job-list button{display:grid;grid-template-columns:1fr 1fr;text-align:left;border:1px solid var(--line);background:#f7f8f9;border-radius:11px;padding:10px}.core-job-list button span{font-size:9px;color:var(--red);font-weight:900}.core-job-list button strong{font-size:11px;text-align:right}.core-job-list button small{grid-column:1/-1;color:var(--muted);font-size:9px;margin-top:4px}.core-job-list p{color:var(--green);font-size:12px}.customer-workflow{grid-template-columns:130px 1fr;background:#fafbfc}.customer-workflow .timeline-node small{display:none}
@media(max-width:1050px){.workflow-admin .admin-side{width:100%;position:relative;min-height:auto}.workflow-admin .admin-main{margin-left:0}.workflow-nav{display:flex;overflow-x:auto}.workflow-nav button{min-width:145px}.workflow-admin .admin-account{display:none}.workspace-grid{grid-template-columns:1fr}.decision-card{position:static}.workflow-table-head{display:none}.workflow-row{grid-template-columns:45px 1fr 1fr}.workflow-row span:nth-child(4),.workflow-row span:nth-child(5),.workflow-row span:nth-child(6){display:none}}
@media(max-width:700px){.workflow-tracker,.customer-workflow{grid-template-columns:1fr;padding:17px}.step-gauge{margin:auto}.timeline-content header{align-items:flex-start;flex-direction:column;gap:5px}.timeline-rail{padding-top:7px}.core-grid{grid-template-columns:1fr}.job-summary{align-items:flex-start;flex-direction:column}.job-summary>div:last-child{text-align:left}.workflow-row{grid-template-columns:35px 1fr}.workflow-row span:nth-child(3){display:none}}
.recovery-route{display:flex;gap:5px;margin-top:7px}.recovery-route button{border:1px solid #d7dce2;background:#fff;border-radius:8px;padding:6px 8px;font-size:9px;font-weight:900}.recovery-route button:first-child{color:var(--red);border-color:#e7b6b8}
.workflow-admin .admin-side{display:grid;grid-template-rows:auto auto minmax(0,1fr) auto auto;gap:8px;overflow:hidden;padding-bottom:16px}.workflow-admin .admin-side .brand{margin-bottom:0}.workflow-admin .workflow-nav{display:grid;align-content:start;overflow-y:auto;overflow-x:hidden;min-height:0;padding-right:4px;scrollbar-width:thin;scrollbar-color:#ffffff35 transparent}.workflow-admin .workflow-nav::-webkit-scrollbar{width:5px}.workflow-admin .workflow-nav::-webkit-scrollbar-thumb{background:#ffffff35;border-radius:9px}.workflow-admin .admin-account{position:static;left:auto;right:auto;bottom:auto;margin:0}.workflow-admin .back-site{position:static;left:auto;right:auto;bottom:auto;width:100%}.workspace-grid .admin-template-preview{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.workspace-grid .admin-template-preview article{min-height:220px}.workspace-grid .admin-template-preview img{height:220px}.workspace-grid .admin-template-preview strong{font-size:12px}.workspace-grid .drawer-section>.hint{margin-bottom:12px}
@media(max-width:1050px){.workflow-admin .admin-side{display:block;overflow:visible}.workflow-admin .workflow-nav{display:flex;overflow-x:auto;overflow-y:hidden}.workflow-admin .back-site{position:absolute;width:auto}.workspace-grid .admin-template-preview article,.workspace-grid .admin-template-preview img{height:180px;min-height:180px}}
@media(max-width:700px){.workspace-grid .admin-template-preview{grid-template-columns:1fr}.workspace-grid .admin-template-preview article,.workspace-grid .admin-template-preview img{height:210px;min-height:210px}}

/* Customer priority centers: payment and completed work carry equal visual weight. */
.priority-action-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:14px 0}.payment-center{overflow:hidden;border:1px solid #efb8bb;border-radius:22px;background:#fff;box-shadow:0 13px 34px rgba(160,12,20,.08)}.payment-center>header{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;padding:20px;background:linear-gradient(135deg,#fff0f1,#fff)}.payment-center .eyebrow{color:var(--red)}.payment-center h2{font-size:24px;margin:4px 0}.payment-center header p{margin:0;color:var(--muted);font-size:12px;line-height:1.55}.payment-lock{flex:0 0 auto;border-radius:99px;background:var(--red);color:#fff;padding:7px 10px;font-size:10px;font-weight:900}.payment-center-list{display:grid}.payment-due-card{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px 12px;align-items:center;padding:15px 18px;border-top:1px solid var(--line)}.payment-due-card>div{min-width:0}.payment-due-card div>span{display:block;color:var(--red);font-size:10px;font-weight:900}.payment-due-card h3{font-size:15px;margin:3px 0}.payment-due-card p{margin:0;color:var(--muted);font-size:10px}.payment-due-card>strong{text-align:right;font-size:16px}.payment-due-card>button{grid-column:1/-1;width:100%}.payment-due-card.need_new_slip{background:#fff8e9}.payment-due-card.submitted div>span{color:#8a681c}.ready-center{border-color:#a9d9c6;box-shadow:0 13px 34px rgba(13,115,80,.08)}.ready-center>header{background:linear-gradient(135deg,#eaf8f2,#fff)}.ready-center .eyebrow,.ready-center .payment-due-card div>span{color:var(--green)}.ready-center .payment-lock{background:var(--green)}.ready-center .payment-due-card>strong{font-size:12px;color:var(--green)}
.passport-payment-action{display:grid;grid-template-columns:1fr auto;gap:7px 16px;align-items:center;border:2px solid var(--red);background:#fff7f7}.passport-payment-action .eyebrow,.passport-payment-action h3{grid-column:1}.passport-payment-action h3{margin:0}.passport-payment-action>strong{grid-column:2;grid-row:1/3;font-size:24px}.passport-payment-action>button{grid-column:1/-1}.fulfillment-action{border-color:var(--green);background:#f1faf6}.fulfillment-action .eyebrow,.fulfillment-action>strong{color:var(--green)}.fulfillment-detail{grid-column:1/-1;display:grid;grid-template-columns:auto 1fr;gap:5px 12px;border-radius:11px;background:#fff;padding:11px}.fulfillment-detail span{font-size:10px;color:var(--muted)}.fulfillment-detail b{font-size:11px;text-align:right}.passport-template-history{grid-column:1/-1}.passport-template-history>.passport-note{display:block;border:0;padding:0;margin:0 0 12px}.passport-template-history .admin-template-preview{grid-template-columns:repeat(2,minmax(0,240px))}.passport-template-history .admin-template-preview img{height:170px}.template-comment{display:grid;gap:3px;margin-top:12px;border-radius:12px;background:#f5f7f8;padding:12px}.template-comment span{color:var(--muted);font-size:10px}.template-comment strong{font-size:12px}.reprint-panel{grid-column:1/-1;border:2px solid #badfce;background:#f1faf6}.reprint-panel h3{margin:5px 0}.reprint-panel p{color:var(--muted);font-size:12px;line-height:1.6}.reprint-panel>small{display:block;color:var(--muted);font-size:10px;margin-top:8px}.reprint-controls{display:grid;grid-template-columns:1fr auto;gap:10px;align-items:end}.reprint-controls label{font-size:11px;font-weight:800}.reprint-controls input{display:block;width:100%;margin-top:5px;border:1px solid var(--line);border-radius:10px;padding:11px;background:#fff}.reprint-controls button{min-height:43px}
@media(max-width:900px){.priority-action-grid{grid-template-columns:1fr}.payment-center h2{font-size:22px}}
@media(max-width:520px){.payment-center>header{display:grid}.payment-lock{justify-self:start}.payment-due-card{grid-template-columns:1fr}.payment-due-card>strong{text-align:left}.payment-due-card>button{grid-column:auto}.passport-payment-action{grid-template-columns:1fr}.passport-payment-action>strong,.passport-payment-action>button{grid-column:1;grid-row:auto}.passport-template-history .admin-template-preview{grid-template-columns:1fr}.reprint-controls{grid-template-columns:1fr}}
.customer-decision{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:18px;align-items:center;border:2px solid var(--red);border-radius:18px;background:#fff7f7;padding:20px}.customer-decision h3{margin:4px 0;font-size:20px}.customer-decision p{margin:0;color:var(--muted);font-size:12px;line-height:1.6}.decision-kicker{color:var(--red);font-size:10px;font-weight:900;letter-spacing:.08em}.decision-actions{display:flex;gap:8px}.payment-decision{background:#fffaf0;border-color:#d99122}.ready-decision,.delivery-decision{background:#f1faf6;border-color:var(--green)}.ready-decision .decision-kicker,.delivery-decision .decision-kicker{color:var(--green)}.response-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px}.response-grid>div{display:flex;justify-content:space-between;gap:12px;background:#f5f7f8;border-radius:11px;padding:11px}.response-grid span{color:var(--muted);font-size:10px}.response-grid strong{font-size:11px;text-align:right}.evidence-chip{margin-top:10px;border-radius:10px;background:#edf9f2;color:var(--green);padding:10px;font-size:11px;font-weight:800}.decision-card button:disabled{cursor:not-allowed;opacity:.62}
@media(max-width:620px){.customer-decision{grid-template-columns:1fr}.decision-actions{display:grid;grid-template-columns:1fr}.response-grid{grid-template-columns:1fr}}
.gauge-ticks i{transform:rotate(calc((var(--n) - 1)*(360deg/var(--total,12))))}.timeline-rail{grid-template-columns:repeat(var(--steps,12),1fr)}.customer-evidence,.admin-evidence,.evidence-empty{border:2px solid #d71920;border-radius:20px;background:#fff;padding:20px}.customer-evidence>header,.admin-evidence>header{display:flex;justify-content:space-between;gap:18px;align-items:start}.customer-evidence h2,.admin-evidence h2{margin:4px 0}.customer-evidence header p,.admin-evidence header p,.evidence-empty p{margin:0;color:var(--muted);font-size:12px}.evidence-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px}.evidence-grid article{overflow:hidden;border:1px solid var(--line);border-radius:15px;background:#fff}.evidence-grid img{display:block;width:100%;height:240px;object-fit:cover;background:#eef0f2}.evidence-grid article>div{padding:13px}.evidence-grid span{color:var(--red);font-size:10px;font-weight:900}.evidence-grid h3{margin:4px 0;font-size:15px}.evidence-grid p{margin:0 0 8px;color:var(--muted);font-size:10px}.evidence-status{display:inline-flex;border-radius:99px;padding:5px 9px;background:#fff2d8;color:#8a5511;font-size:10px}.evidence-status.passed{background:#e7f7f0;color:var(--green)}.evidence-status.rejected{background:#fff0f0;color:#b42335}.evidence-status.reported{background:#eef0f4;color:#4b5563}.qc-actions{display:grid;gap:8px;margin-top:12px}.proof-comment{display:grid;gap:6px;grid-column:1/-1}.proof-comment span{font-size:11px;font-weight:800}.proof-comment textarea{width:100%;min-height:86px;border:1px solid var(--line);border-radius:11px;padding:11px;resize:vertical}.customer-comments{display:grid;gap:8px}.customer-comments article{background:#f6f7f8;border-radius:11px;padding:11px}.customer-comments p{margin:0}.customer-comments small{color:var(--muted)}
@media(max-width:700px){.customer-evidence>header,.admin-evidence>header{display:grid}.evidence-grid{grid-template-columns:1fr}.evidence-grid img{height:210px}}
.customer-payment-checkout{border:2px solid #d71920;border-radius:22px;background:#fff;padding:22px}.customer-payment-checkout>header{display:flex;justify-content:space-between;gap:18px;align-items:center;padding-bottom:18px;border-bottom:1px solid var(--line)}.customer-payment-checkout h2{margin:4px 0}.customer-payment-checkout header p{margin:0;color:var(--muted);font-size:12px}.customer-payment-checkout header>strong{font-size:28px;color:var(--red);white-space:nowrap}.payment-entry{display:grid;grid-template-columns:230px minmax(0,1fr);gap:24px;padding-top:20px}.qr-panel{display:grid;justify-items:center;gap:8px;border-radius:17px;background:#f6f7f9;padding:14px}.qr-panel img{width:100%;max-width:205px;height:250px;object-fit:contain}.qr-panel span{font-size:11px;font-weight:900;color:var(--red)}.payment-instructions h3{margin:0 0 12px}.payment-instructions dl{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:0 0 14px}.payment-instructions dl div{background:#f5f7f8;border-radius:10px;padding:10px}.payment-instructions dt{color:var(--muted);font-size:10px}.payment-instructions dd{margin:3px 0 0;font-weight:800;font-size:12px}.slip-upload{display:grid;gap:6px;border:2px dashed #e5aeb1;border-radius:14px;padding:14px;background:#fff8f8;margin-bottom:10px}.slip-upload span{font-size:12px;font-weight:900}.slip-upload input{width:100%}.slip-upload small{color:var(--muted)}.payment-instructions>button{width:100%}.payment-instructions>button:disabled{opacity:.45;cursor:not-allowed}.slip-waiting{display:flex;align-items:center;gap:15px;margin-top:18px;border-radius:15px;background:#fff8e9;padding:18px}.slip-preview{width:54px;height:68px;border-radius:9px;background:#fff;border:1px solid #e8d19e;display:grid;place-items:center;color:var(--green);font-size:25px}.slip-waiting b,.slip-waiting span,.slip-waiting strong{display:block}.slip-waiting span{font-size:10px;color:var(--muted);margin:3px 0}.slip-waiting strong{color:#8a5b10;font-size:12px}
@media(max-width:700px){.customer-payment-checkout>header{align-items:flex-start;display:grid}.payment-entry{grid-template-columns:1fr}.qr-panel img{max-width:180px;height:220px}.payment-instructions dl{grid-template-columns:1fr}.customer-payment-checkout{padding:17px}}
.proof-comment-history{margin-top:20px;padding-top:18px;border-top:1px solid #e3e8ee}.proof-comment-history>h3{margin:0 0 12px}.proof-comment-history article{padding:12px 14px;margin-top:8px;border-radius:12px;background:#f6f8fa;border-left:4px solid var(--red)}.proof-comment-history article b{color:#b3131a}.proof-comment-history article p{margin:5px 0;color:#20242a}.proof-comment-history article small{color:#6f7883}
.gauge-ticks i.skipped{background:#fff;border:2px dashed #aeb6bf;box-shadow:none}.timeline-node.skipped{opacity:.5}.timeline-node.skipped:before{background:#e0e4e8}.timeline-node.skipped i{background:#fff;color:#7a838d;border:2px dashed #aeb6bf}.timeline-node.skipped small,.customer-workflow .timeline-node.skipped small{display:block;color:#6f7882;font-size:7px}.authentic-qr img{height:300px;object-fit:contain}.payment-instructions a{color:var(--red);font-weight:900;text-decoration:none}.real-contact-panel{display:grid;grid-template-columns:1fr 230px;gap:28px;align-items:center;margin:64px auto 20px;padding:28px;background:#17191e;color:#fff;border-radius:24px}.real-contact-panel h2{font-size:32px;margin:5px 0}.real-contact-panel p,.real-contact-panel address{color:#c8ccd2;font-size:13px;font-style:normal}.contact-actions{display:flex;flex-wrap:wrap;gap:9px;margin:18px 0}.contact-actions a{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.real-contact-panel figure{margin:0;background:#fff;border-radius:18px;padding:10px;text-align:center}.real-contact-panel figure img{display:block;width:100%;height:230px;object-fit:contain}.real-contact-panel figcaption{color:#343942;font-size:11px;font-weight:800;padding:7px 3px 2px}@media(max-width:700px){.real-contact-panel{grid-template-columns:1fr;margin-top:38px;padding:20px}.real-contact-panel h2{font-size:25px}.contact-actions{display:grid}.real-contact-panel figure{max-width:260px}.authentic-qr img{height:260px}}